Terms & Conditions

Home / Terms & Conditions
  • POLICIES AND PROCEDURES


    Acceptable Use Policy

    Refund Policy

    Privacy Policy

    Disclaimer

    Limitation Of Liability

    Spam Policy

    ACCEPTABLE USER POLICY

    By Ordering at Pixell Media you have to follow & abide by following terms.

    [1] This Acceptable Use Policy ("Policy") describes the proper and prohibited use of Pixell Media's Shared Web Hosting services ("Services") as subscribed to per the Master Service Agreement. This Policy is designed as a guideline and is not exhaustive as such. The policy can be modified from time to time effective upon posting on Pixell Media's web site.

    [2] The Services allow you to develop, publish, and display a web site, store data in a database, send and receive e-mail messages, maintain a bulletin board through which you can interact with the Internet users, and send and retrieve various information.

    [3] Pixell Media does not monitor or censor the information you make available or collect through the use of the Services with the exception of systems and network resources monitoring. However, Pixell Media will act upon Policy violations when such are discovered during regular monitoring processes or reported to Pixell Media. Pixell Media expects you, and all other users of the Services, to take responsibility in using the Internet with courtesy and responsibility, and be familiar with and to practice good Internet etiquette.

    [4] As consideration for Pixell Media's provision of Services, you agree to abide by the following provisions relating to the acceptable use of your Pixell Media account.


    Pixell Media reserves the right in its sole discretion to:

    [1] Revise this Acceptable Use Policy which shall be posted at Pixell Media's web site.

    [2] Remove any content for any reason, including but not limited to, your violation of any conditions of this Acceptable Use Policy. Pixell Media's right to remove inappropriate content under this Policy shall not place an obligation on Pixell Media to monitor or exert editorial control over the content of your account.


    You agree not to use or allow access to Pixell Media services to:

    [1] Create or maintain software download or distribution sites or sites created for the purpose of mass distribution of software products. A software distribution site is defined as a site on which 50% or more of total bandwidth (data transfer) is used for programs or binary code downloads.

    [2] Create or maintain sites that generate system errors or exceptions that disrupt server's performance or cause server-wide outages. This includes overriding or avoiding system settings and restrictions imposed by the terms of Services.

    [3] Create or maintain sites that consume thirty-five percent or more of CPU capacity or use two hundred megabytes of memory, both physical and virtual combined, on the hosting server.

    [4] Exceed allowed bandwidth by transferring amounts of data greater than allowed by the terms of purchased Service.

    [5] Violate any applicable laws, regulations, or other provisions having the force of law, either intentionally or unintentionally.

    [6] Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.

    [7] Employ misleading e-mail addresses or falsify information in any part of any communication.

    [8] Upload, transmit, disseminate, post, store or post links to any content that:

    (a) is prohibited from transmitting or posting by law, or by contractual or fiduciary relationship;

    (b) facilitates hacking or unauthorized access or use of data, systems, servers or networks including any attempt to probe, scan or test for vulnerabilities, or to breach security or authentication measures;

    (c) falsifies origin by forging TCP/IP packet headers, e-mail headers, or any part of a message header, unauthorized monitoring of data or traffic;

    (d) interferes with service to any user, system or network by using flooding techniques, overloading a system or a network, staging or broadcasting an attack, or any other means resulting in a crash of a host either deliberately or by negligence;

    (e) infringes or contributes to any infringement of any intellectual property, material protected by copyright, trademark, patent, trade secret or proprietary right of any party;

    (f) is or may be considered unsolicited or unauthorized advertising, promotional materials, or any junk mail, spam, spamvertisements, make money fast schemes, chain letters, pyramid schemes, or any other form of solicitation;

    (g) contains viruses, worms, Trojan horses, time bombs, trap doors, or any other computer code, files, or programs or repetitive requests for information designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

    (h) is unlawful, harmful, threatening, abusive, harassing, tortuous, unlawful, libellous, defamatory, vulgar, obscene, or invasive of privacy;

    (i) is of adult nature, pornographic, or harmful to minors;

    (j) promotes illegal activity, including providing instructions for illegal activity, or transmitting, disseminating or offering fraudulent goods, services, schemes or promotions, or furnishing false data on any signup form, contract or online application or registration, or the fraudulent use of any information obtained through the use of the Services including use of credit card numbers.

    (k) exploits the images of children or discloses personally identifiable information belonging to children.

    If Pixell Media determines that you have violated the terms of this Acceptable Use Policy, that determination, made at Pixell Media sole discretion, is grounds for immediate termination of your Pixell Media account without notice or may result in penalty to Pixell Media or both.


    Jurisdiction and governing law

    The laws of India only and no other nation shall govern these terms. The Parties agree to submit to the exclusive jurisdiction of the Courts located in CALICUT (KERALA) India as regards any claims or matters arising under or in relation to these terms and conditions.

    REFUND POLICY

    Please take a moment to read and familiarize yourself with Pixell Media Hosting/Domain Refund Policy. This Refund Policy is in place to ensure Pixell Media is able to provide the highest level of service possible. By registering for any of Pixell Media services, you are stating that you have read and accept all of the terms and conditions outlined in this Refund Policy.


    Section (1) - Refund Policy for New Accounts

    Web Hosting Account - All newly purchased web hosting accounts are covered by a 30 day money back guarantee. Should you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will refund your money in full (less 10% card commission if you have paid online using Payment Gateway) unless otherwise specified at, or prior to, the time of purchase.

    Notification of your intent to cancel your web hosting account must be given prior to the 31st day of your contract.

    Domain Names - All newly purchased domain names are final sale at the time of purchase. You are the sole owner of any domain name/s registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.


    Section (2) - Refund Policy for Reseller Accounts

    Web Hosting Reseller Account - All newly purchased web hosting reseller accounts are covered by a 30 day money backShould you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will refund your money in full (less 10% card commission if you have paid online using Payment Gateway). Notification of your intent to cancel your web hosting account must be given prior to the 31st day of your contract.

    Domain Names - All newly purchased domain names are final sale at the time of purchase. You are the sole owner of any domain name/s registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.

    Domain Reseller Accounts - All Current Debit Account Balance would be refunded. There should not be any locked funds while requesting a transfer.


    Section (3) - Refund Policy for Service Renewals

    Web Hosting Renewal - Refunds for web hosting account renewals will be granted to customers requesting a cancellation of their service no later than 10 days after the renewal date. No exceptions will be made to this policy. Domain Name Renewal - At no point will Pixell Media automatically renew a domain name on behalf of a customer. Customers will receive notification of a domain name's pending expiration prior to the expiration date. It is the customer's responsibility to log into their account and purchase a domain name renewal through our control panel and billing system. No refunds will be granted for domain name renewals under any circumstances.


    Section (4) - Refund Mode

    All refunds will be made in the same mode, which the client had used in making the payment for his Invoice. The payment will be done in Full except for the credit card payments where in a 10% Credit Card Charges will be deducted and domain charges which are non-refundable.

    PRIVACY POLICY

    Pixell Media ensures that all personal information submitted to us (to be used for record and billing purposes), inclusive, but not limited to, credit card and other personal information, will be kept strictly confidential and used solely by us, our authorized representatives and employees, for the strict purpose for which it was intended, and for the benefit of the Client. We agree not to share, rent, sell or release this information to any individual, entity or third party, for any reason, without the specific written consent of the Client, with exception as required by Law, Regulation or Governmental Authority, or in case of alleged service abuse or copyright or other such infringements.

    DISCLAIMER

    Pixell Media provides web hosting to numerous clients which means that we have a responsibility to protect each client and to provide the best services available. But we have limitations.

    LIMITATION OF LIABILITY

    Pixell Media shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Pixell Media's servers going off-line or being unavailable for any reason whatsoever. Further, Pixell Media shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Pixell Media's servers. All damages shall be limited to the immediate termination of service.

    Pixell Media shall be the sole arbiter of what is and is not a violation of the acceptable use policies. Pixell Media reserves the right to terminate an account at any time and for any reason that causes harm to any Pixell Media customer's web sites. Pixell Media reserves the right to delete all content and files upon termination. Pixell Media reserves the right to withhold any pre-paid funds for any site removed for violations of these policies. Pixell Media reserves the right to refuse, cancel, or suspend service at our sole discretion.

    Pixell Media reserves the right to change these Policies without prior notice or warning. Non-enforcement of any part of these Policies does not constitute consent. Clients should review these Policies every two weeks for changes and additions. Violations of these Policies should be referred to abuse@eworld.co.in. All complaints will be investigated promptly.


    File Backup

    The users are responsible for files in their hosting account. So they must backup their important files in local pc , If your account is terminated /suspended because of breaking our TOS, then we can not provide you ,your files. So all users are requested to take their account's backup at least once in a week. We are NOT responsible for any file loss / modifications in your account due to hacking / illegal activity problems.


    Backup File Storage

    For the maximum performance and for getting sufficient storage space for all the users, a user may not store the backup of their site in this server. Users can generate backup and download it to their pc within 24 hrs


    Payment Dues

    All hosting accounts will be suspended the next day of payment due date and will terminate after 7 days from the due date if the payment is not received,unless otherwise there is a hold.


    Service Abuse Terms & Conditions

    Below are terms that can suspend your account due to abuse on our servers.

    Please remember you are on a shared server and everyone is entitled to the server resources. This is a guideline for the users of shared hosting solutions at Pixell Media and we will work with you so that you are not in violations of these terms.


    CGI Scripts

    Any scripts that pose a potential security risk or are deemed to be adversely affecting server performance or network integrity will be shut down or will be automatically removed without prior notice. Pixell Media does not permit CGI script sharing with domains not hosted by Pixell Media or any scripts that may be abused for UCE purposes.


    Unlimited Hosting Space/Bandwidth

    Our shared and reseller hosting accounts do come with unlimited hosting space/bandwidth. But we start each account with a set limit but as you needs grow, simply contact us to request additional resources and we will increase it to whatever you need. This new plan allows us to create more efficient use of our servers and provide better, faster, and more efficient hosting for our customers. Please note hosting space is intended for hosting and not intended for online backup, storage device for multimedia content such as movies, music, photos, or other media. Any use of our hosting service in this manner will be considered a violation of our terms of use and will result in automatic suspension of the hosting account without any prior notification.


    Software Distribution

    Pixell Media Web Hosting and Ecommerce accounts are not configured for the purposes of distributing software and/or multimedia products. This includes but is not limited to file sharing, torrents, warez, and pirated material.


    Multimedia Files

    Multimedia files are defined as any graphics, audio, and video files. Pixell Media Web Hosting and Ecommerce accounts are not to be used for the purposes of distributing and storing multimedia files. Any Web site using the space for storing multimedia files will be considered violating our terms of use and will result in deletion of such files and/or automatic suspension of the hosting account.


    CPU and Memory Limit

    All accounts will be only allowed to use 10% of cpu and memory and can not exceed a session longer then 10 min. This includes all database uses, email, cron jobs, and any FTP sessions.


    Email Limitation

    Outgoing emails are limited to 200 per hour or 2000 per day whichever is reached first. This limitation is per hosting account.

    SPAM POLICY

    Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming") is prohibited, regardless of whether or not it overloads a server or disrupts service to Pixell Media customers. The term "spamming" also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a Web site hosted on a Pixell Media server, and selling or distributing software (on a Web site residing on a Pixell Media server) that facilitates spamming. Violators will face immediate suspension. Pixell Media reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.


    Delivery of Services

    We aim to deliver all goods as soon as signup is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered. Immediately upon successful payment you will receive an automated receipt from our systems. Please print an retain a copy of this and retain in a safe place for future reference

    Your unique customer username will be on this receipt and should be used for enquires to Pixell Media. All orders are delivered electronically via email, If you have any questions about your order please contact us at contact@pixellmedia.com

    Our trading hours are 365 Days a Year, 24/7. Normally we will respond within 1 hours of receiving your enquiry. The services available on this site are subject to both export and or import restrictions. Please check regulations in the country you are in to see if these products are allowed for import into your country. We will not add charges to customers using either VISA or Mastercard card schemes. The final price will be the same regardless of payment method